Terms of Service

1. Acceptance

These Terms govern your use of Clinairo's platform and services. By signing an order form, accepting a proposal, or using the service, you agree to them. Where you have signed a separate written service agreement with us, that agreement takes precedence wherever the two conflict.

2. What we provide

Clinairo provides an AI patient revenue operations platform for aesthetic practices. Depending on your subscription tier, this may include inbound call handling, appointment scheduling, patient messaging, consultation protection, consultation recovery sequences, a human review queue, and reporting on attributed outcomes.

Specific capabilities depend on your tier and on what your booking platform permits. We confirm both in writing during onboarding.

3. Your responsibilities

• Provide accurate configuration information — treatment menu, providers, hours, policies and any pricing you authorise us to quote to patients
• Maintain the lawful basis and, where required, consent for contacting your patients
• Review and act on items in the human review queue, including anything escalated as clinical or urgent
• Keep your own credentials secure and authorise integrations only where you have the right to do so
• Remain responsible for all clinical decisions and for the care of your patients

4. Booking platform integrations

Integration capability depends on your booking platform and, in some cases, on your subscription plan with that platform. Some vendors restrict API access to particular tiers. We assess this during onboarding and assign an honest capability tier, which is recorded in your order form.

We are not responsible for changes a platform vendor makes to its API, pricing or access policy. If a change materially reduces what we can deliver, we will tell you promptly and work with you on an alternative tier or an exit.

5. AI output and clinical boundary

Our platform uses artificial intelligence to understand and respond to patient communication. AI output can contain errors. You acknowledge this and agree that Clinairo provides tools for you to monitor, correct and override AI interactions.

The service is configured not to diagnose, interpret symptoms, recommend treatment based on a medical condition, or give individualised medical advice. Clinical questions, adverse reactions, complaints and urgent concerns are escalated to your team. You remain solely responsible for clinical outcomes and for any medical advice given to your patients.

6. Fees, billing and term

• A one-time setup fee is payable before onboarding begins and covers configuration and integration work. It is non-refundable once that work has started
• Subscription fees are billed monthly in advance
• Each tier includes an allowance of call minutes. Usage above the allowance is billed at the overage rate in your order form
• Subscriptions run month to month with 30 days' written notice to cancel, unless your order form states otherwise. There is no annual lock-in
• Fees are exclusive of applicable taxes

7. The 90-day guarantee

Where offered and recorded in your order form, our guarantee is as follows: if Clinairo does not generate at least three times your monthly subscription fee in attributable recovered revenue during your first 90 days, we will waive the following month's subscription fee.

"Attributable recovered revenue" means a booking or treatment that meets the written attribution rules agreed with you before go-live and that can reasonably be linked to a Clinairo intervention. Those rules form part of your agreement. The guarantee applies to subscription fees only and does not cover the setup fee or usage charges, and requires that you have provided the configuration, access and review-queue engagement the service depends on.

8. Data and compliance

Our handling of personal and patient information is described in our Privacy Policy. Where we process protected health information on your behalf, a Business Associate Agreement governs that processing and takes precedence over these Terms on that subject.

You retain ownership of your data. On termination we will return or delete it in line with your agreement. You are responsible for ensuring that your use of outbound messaging complies with applicable telemarketing and consumer protection law in the jurisdictions where your patients are located; we provide the controls, consent records and suppression tooling to support that.

9. Acceptable use

• Do not use the service for any unlawful purpose or to contact people who have not consented where consent is required
• Do not attempt to reverse engineer, copy or resell the platform
• Do not use the service to send content that is deceptive, harassing or misrepresents your practice or its offerings
• Do not upload clinical records, diagnoses or treatment imagery, which the service is not designed to hold

10. Intellectual property

Clinairo retains all rights in the platform, its software, workflows, templates and documentation. You receive a non-exclusive, non-transferable, revocable licence to use the service for your own practice operations for the duration of your subscription. Your data, your patient records and your brand assets remain yours.

11. Confidentiality

Each party will keep the other's confidential information in confidence and use it only to perform under the agreement. This does not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law.

12. Warranties and disclaimers

We will provide the service with reasonable skill and care. We target high availability but do not guarantee uninterrupted or error-free operation, and the service depends on third-party providers including telephony carriers, model providers and your booking platform.

Except as expressly stated, the service is provided "as is" and we disclaim all other warranties to the extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose. We do not guarantee any specific revenue, booking volume or conversion outcome; the guarantee in section 7 is the sole remedy offered in respect of performance.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, arising out of or relating to the service. Our total aggregate liability arising out of or relating to the agreement is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud or wilful misconduct.

14. Indemnity

You agree to indemnify Clinairo against claims arising from your breach of these Terms, your clinical decisions and patient care, content or pricing you instructed us to communicate, or your failure to obtain consent required for patient contact. We agree to indemnify you against claims that the platform itself infringes a third party's intellectual property rights.

15. Suspension and termination

Either party may terminate on 30 days' written notice. We may suspend the service immediately where required by law, where continued operation presents a security or compliance risk, or where fees remain unpaid after written notice and a reasonable cure period. On termination we will assist with an orderly wind-down and the return or deletion of your data.

16. Changes to these Terms

We may update these Terms as the service develops. We will update the date at the top and give reasonable notice of material changes affecting active clients. Continued use after the notice period constitutes acceptance.

17. Governing law

These Terms are governed by the laws specified in your service agreement, and the parties submit to the exclusive jurisdiction of the courts identified there. Where no such agreement exists, the governing law will be that of the jurisdiction in which Clinairo Automation Inc. is incorporated.

18. Contact

Questions about these Terms can be sent to contact@clinairo.com.